Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail hello@ableesensory.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order. A restocking fee of AUD$2.50 per item will be applied for all returns. This fee covers the cost of processing returned items at our warehouse.

Conditions for returns

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods must be returned in unused condition with all original labels attached

• The goods are in the original packaging

Items Not Eligible for Return

Please note that we cannot accept returns for the following:

• Goods that are custom-made or clearly personalised.

• Goods that are perishable or have a short shelf life, or where the expiry date has passed.

• Goods that are unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.

• Sealed educational materials, unless they are faulty or incorrect. Please choose carefully.

• Goods that, by their nature, have been inseparably mixed with other items after delivery.

• Sale items are final sale and not eligible for return.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning goods to us. Please contact us directly before sending any items back, so we can provide the appropriate return instructions and address.

We cannot be held responsible for goods that are damaged or lost during return shipping. For your protection, we strongly recommend using an insured and trackable mail service.

Refunds will only be issued upon receipt of the returned goods or proof of delivery.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@ableesensory.com